Booking and Reservation:
1.1. To make a reservation with our travel agency, a non-refundable deposit or full payment may be required.
1.2. The reservation will be confirmed upon receipt of the required payment and availability of the requested services.
1.3. All bookings are subject to availability, and the prices quoted are subject to change until the booking is confirmed.

Cancellations and Refunds:
2.1. Cancellation requests must be submitted in writing. The cancellation policy will vary depending on the nature of the services booked.
2.2. Refunds, if applicable, will be processed according to the cancellation policy and any applicable fees or penalties.

Travel Documents:
3.1. It is the responsibility of the traveler to ensure that all necessary travel documents, including passports, visas, and permits, are valid and obtained before the travel dates.
3.2. Our travel agency can provide guidance and assistance regarding the required travel documents, but ultimately, the traveler is responsible for compliance.

Travel Insurance:
4.1. We highly recommend that all travelers obtain comprehensive travel insurance to protect against unforeseen circumstances, such as trip cancellations, medical emergencies, or lost luggage.
4.2. It is the traveler's responsibility to arrange and cover the costs of travel insurance.

Health and Safety:
5.1. Travelers are responsible for ensuring they are in good health and fit for the chosen travel activities.
5.2. Our travel agency can provide general information regarding health and safety precautions, but it is recommended to consult with a medical professional or relevant authorities for specific travel advice.

Itinerary Changes:
6.1. Our travel agency reserves the right to make changes to the itinerary or substitute services of equal value if necessary due to unforeseen circumstances, such as weather conditions, natural disasters, or other factors beyond our control.
6.2. We will make reasonable efforts to notify travelers in advance of any significant changes to the itinerary.

Liability:
7.1. Our travel agency acts as an intermediary between travelers and various service providers, including airlines, accommodations, transportation companies, and tour operators. We are not liable for any losses, damages, injuries, or delays caused by these service providers.
7.2. Travelers participate in tours and activities at their own risk. Our travel agency is not responsible for any accidents, injuries, or losses incurred during the travel period.

Governing Law:
8.1. These terms and conditions are governed by the laws of Namibia. Any disputes arising from these terms and conditions will be subject to the exclusive jurisdiction of the courts in Namibia.

By using our travel agency's services, you acknowledge and agree to these terms and conditions. It is important to review and understand these terms before making a reservation.